Families & carers
When you’re supporting someone you love, you’re often carrying more than people can see. We provide respectful support that protects routines and gives carers space to breathe.
A clear next step
If you’re unsure where to start, we’ll guide you through options, funding, and the right support match.
Respite explained
Respite isn’t “time off” — it’s planned support that keeps the participant safe and supported while carers rest, work, attend appointments, or simply recharge.
- Short breaks (a few hours) or regular weekly support.
- Consistent workers so participants feel comfortable and safe.
- Clear handover and communication to reduce stress for families.
Signs of carer burnout
- Feeling exhausted even after rest, or struggling to sleep.
- Irritability, overwhelm, or feeling emotionally numb.
- Withdrawing from friends, family, or activities you used to enjoy.
- Frequent headaches, stomach issues, or recurring illness.
- Feeling guilty for needing support — or feeling like you’re doing it alone.
If any of this feels familiar, you’re not failing — you’re human. Support can be built around your family, not added on as another burden.
Carer rights and respectful support
- To be treated with respect and included in communication (with participant consent).
- To have clear agreements, schedules and expectations — in plain English.
- To request culturally respectful support and consistent workers.
- To raise concerns, give feedback, and be heard without judgement.
Helpful external helplines
If you need urgent emotional support or ongoing carer assistance, these services may help:
Support, counselling and practical help for carers.
24/7 crisis support and suicide prevention.
Mental health support and resources for anxiety and depression.
If you’re in immediate danger or someone’s safety is at risk, call 000.