Our story
About Havenridge Care
A story rooted in family, built on humanity.
We provide respectful, person-centred disability and child support services across Queensland (QLD) — where dignity, safety, cultural respect, and practical outcomes are never optional.
How we began
Not created as a business idea.
Created from lived experience.
Havenridge Care was born from conversations at the kitchen table — from seeing the gaps in a system that families were left to navigate alone, and from a deep belief that care should feel personal, not procedural.
We saw families doing everything right — advocating, planning, hoping — while simply wanting one thing: to see their loved one safe, supported, and truly thriving. We also saw how often the system made that harder than it needed to be.
“Care is not just a funded service. It is a responsibility to honour someone’s life, dignity, and potential.”
Havenridge Care was built to be different — not large and corporate, not rushed and impersonal. But boutique, intentional, and human. Built by people who understand what’s at stake — because they’ve lived it.
“When families choose Havenridge Care, they are not choosing a provider number. They are choosing people who care deeply about doing things properly.”
We are progressing through the NDIS registration process and currently support self-managed and plan-managed participants.
Our commitment: respond to referrals within 2 business days and keep communication clear, respectful, and consistent.
Why choose us
Boutique by design.
Trusted by choice.
We keep the service personal, the communication clear, and the support consistent — because that’s what families actually need.
Smaller caseloads
We deliberately keep caseloads manageable so participants get real attention — not rushed service.
Real-life care plans
Support is built around routines, goals, and community — not just funding language.
Thoughtful worker matching
We match on experience, personality, culture, and language — because the right fit changes everything.
Direct access to leadership
No call centres. No ticket systems. You can reach people who are accountable and can act.
“We do not aim to be the biggest. We aim to be the most trusted.”
Our values
Shown through action,
not just listed on a wall.
Every value we hold is reflected in how we speak, how we act, and how we show up for the people we support — every single day.
Dignity
We involve people in decisions that affect their lives and protect privacy, autonomy, and choice.
Integrity
We are transparent about funding and responsibilities. We don’t over-promise — we follow through.
Consistency
Families shouldn’t wonder who is arriving. We prioritise stable staffing and structured communication.
Growth
Support builds confidence, life skills, independence, and social connection — so people can thrive.
Diversity & Inclusion
We respect culture, language, faith, and identity. Inclusion is embedded — not an add-on.
Humanity
Care should feel warm and safe — never cold or clinical. We walk alongside people with genuine respect.
Where we serve
Local to Queensland.
Present in your community.
We’re not a remote call centre. We’re a locally based provider who understands the communities we work in — their schools, healthcare networks, transport systems, and support pathways.
We are present. Accessible. Responsive.
“As a locally based provider, we understand our communities — their schools, healthcare networks, transport systems, and support pathways.”
Safeguards & accountability
Your safety and trust are non-negotiable.
Safeguarding is not a compliance exercise for Havenridge Care. It is a core expression of who we are. We hold ourselves to high standards — because it is right.
Valid Blue Cards & clearances
All staff and workers hold current Working with Children Checks (Blue Cards) and NDIS Worker Screening clearances before commencing.
Mandatory reporting
We take mandatory reporting obligations seriously and act promptly when required.
Supervision & training
Ongoing supervision and regular training support safe, professional, and consistent care.
Incident reporting procedures
Clear processes for identifying, reporting, and responding to incidents — including keeping families informed.
NDIS Practice Standards
We operate in alignment with the NDIS Practice Standards and uphold the NDIS Worker Code of Conduct.
Transparent communication
We welcome feedback, respond to concerns with respect, and work quickly to resolve issues.
Feedback & complaints: We welcome feedback at any time. If you need to raise a concern, contact us on 0447 854 645 or enquiries@havenridgecare.com.au. If you are not satisfied with our response, you may contact the NDIS Quality and Safeguards Commission on 1800 035 544.
Our purpose
“To walk alongside individuals and families in a way that helps them grow, build confidence, and feel valued in the community. Because everyone deserves the opportunity to thrive.”
Care delivered responsibly. Care delivered ethically. Care delivered with love for humanity.