Plan-managed participants
Plan management removes the admin burden. We work smoothly with your plan manager so supports can start quickly and invoicing stays simple.
A clear next step
If you’re unsure where to start, we’ll guide you through options, funding, and the right support match.
Fast response
We aim to respond to enquiries within 2 business days.
Plain-English guidance
Clear explanations — no jargon, no pressure.
How we work with plan managers
- We send invoices directly to your plan manager with the required line items and details.
- We provide service notes or summaries where required for claims and compliance.
- We confirm your plan manager’s preferences up front (email, portal, formats).
Documentation we provide
- Service agreement in plain English
- Clear schedules and communication notes
- Invoices with dates, hours, support type and totals
- Progress notes / service summaries where appropriate
- Incident documentation where required under NDIS obligations
Working with support coordinators
If you have a support coordinator (or LAC), we collaborate respectfully — with your consent — to keep your supports aligned and working well.
- We share updates that matter (attendance, progress, risks) without overwhelming you with paperwork.
- We raise issues early (e.g., supports not working well) and propose solutions.
- We keep communication calm and professional — centred on the participant.
Plan management in plain English
- You choose supports and providers — the plan manager handles paying invoices from your plan.
- You don’t need to pay out of pocket for most plan-managed supports.
- You can still change providers if something isn’t working — you’re not locked in.